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To ensure a successful video visit and to maintain confidentiality, we recommend that you conduct your visit in a quiet setting.

Prior to the start of your video visit, there are required items that must be completed. You are able to review these items in your  account up to three days before your scheduled visit. Please have these items completed no later than one hour before your appointment time.

Video Visit

View, Cancel or Reschedule a Video Visit

Once your video visit has been scheduled, you will receive a MyChart notification. In MyChart, you are able to view the scheduled appointment under Visits > Upcoming Visits.

Patients can cancel an appointment 4 or more days in advance of the scheduled appointment time using the MyChart website or mobile app. Otherwise, please contact the clinic to cancel or reschedule your appointment.

Start a Video Visit

From a Computer

From the MyChart website, a notification appears to view instructions for your upcoming appointment.  Select the message to complete the eCheck-In. You will verify your personal information, review your health issues, medications, allergies, insurance information, pay the visit Co-Pay, and sign the required documents. Unsigned documents will not allow the video visit to begin.

At the time of your appointment, select the Begin Video Visit button. You will be directed to Zoom’s virtual waiting room until the provider connects to the visit. Once connected, you will see a message saying, “Please wait for the host to start this meeting.”

The video visit will begin when the provider connects to the meeting and is visible on the screen.

From a Mobile Device

In the MyChart mobile app, a notification appears to complete the visit eCheck-in. When you select the message, you will verify your personal information, review your health issues, medications, allergies, insurance information, pay the visit Co-Pay, and sign the required documents. Unsigned documents will not allow the video visit to begin.

At the time of your appointment, click the Begin Video Visit button. You will be directed to the virtual waiting room until the provider connects to the visit. Once connected, you will see a message saying, “Please wait for the host to start this meeting.” Do not attempt to sign in. You are not required to create a Zoom account or log in to complete the video visit. 

The video visit will begin when the provider connects to the meeting and is visible on the screen.

Complete a Video Visit

When the video visit is complete, the provider will end the meeting and both users will be disconnected.