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No, your practice or provider doesn't need to be credentialed with UT Health San Antonio for an EpicCare Link account. EpicCare Link is a service provided to any practice that refers its patients to UT Health San Antonio.

If your practice has multiple sites, only the person who is submitting the request should be the site administrator. The site administrator is typically the point of contact for any needs of the EpicCare Link account. He/she lists all users and locations within the access submission. This will ensure one account/contract with all users and locations.

It typically takes about 5 business days to submit and gain access to a new user account. If there are any delays, the service team will reach out to the person who submitted the request.

UT Health San Antonio will review your request and begin to build your portal. If the service team has any questions, they will reach out via email or phone to the contact listed on the request form.

If the user account is not utilized, the EpicCare Link user account will go inactive after 120 days. A Site verification will need to be preformed by the site administrator every 6 months.

Please contact the EpicCare Link support team at epiccarelink@uthscsa.edu or 210-450-4111. for questions regarding technical issues.

If an EpicCare Link user has trouble with Two-Factor Authentication (2FA) login security codes, the user should reach out to the site administrator to reset their 2FA settings.

• Site administrators can verify and update the list of active users for their site.
• Edit users' demographic information and reset passwords for their users.
• With the use of Site Verification, the Site Administrator is responsible for verifying and maintaining their list of active users.